Terms of Service

1. Definitions

In these Terms of Service:

• "We", "Us", "Our" refers to Tech Connect Australia ABN: 57 156 525 836
• "You", "Your", "Client" refers to the individual or entity using our services
• "Services" refers to IT support, consulting, and related services we provide
• "Website" refers to techconnectaustralia.com.au and associated pages
• "Agreement" refers to these Terms of Service and any service-specific agreements

2. Acceptance of Terms

By accessing our website or engaging our services, you acknowledge that:

• You have read, understood, and agree to be bound by these terms
• You are at least 18 years old or have parental consent
• You have the authority to enter into this agreement on behalf of yourself or your organization

3. Service Scope and Limitations

3.1 Services Provided

We provide professional IT support services including but not limited to:

• Network setup and configuration
• Computer repair and maintenance
• Data backup and recovery
• Remote support services
• Custom PC assembly

3.2 Service Limitations

Our services are subject to the following limitations:

• We cannot guarantee resolution of all technical issues
• Some issues may require hardware replacement at additional cost
• Services are dependent on client cooperation and access
• We are not responsible for pre-existing conditions or damage

4. Service Fees and Payment

4.1 Pricing Structure

Service Type	Basis	Payment Terms
One-time Services	Fixed quote or hourly rate	Payment due upon completion
Remote Support	Per session or monthly package	Payment in advance or upon completion
Emergency Services	Premium hourly rate + call-out fee	Payment due immediately
Business Contracts	Monthly retainer or project-based	As per signed agreement

4.2 Payment Terms

• All prices are in Australian Dollars (AUD) and include GST where applicable
• Payment is due within 7 days of invoice date unless otherwise agreed
• Late payments may incur a 2% monthly interest charge
• We reserve the right to suspend services for unpaid accounts

4.3 Quotes and Estimates

All quotes are valid for 30 days. We reserve the right to adjust quotes if:

• The scope of work changes
• Additional issues are discovered during service
• Client provides inaccurate information

5. Cancellation and Rescheduling

5.1 Appointment Cancellation

• 24+ hours notice: No charge
• Less than 24 hours notice: 50% of scheduled service fee
• No show: 100% of scheduled service fee

5.2 Service Cancellation

For ongoing services, 30 days written notice is required for cancellation.

6. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information
• Grant necessary access to systems and premises
• Back up important data before service commencement
• Ensure safe working conditions for our technicians
• Pay invoices according to agreed terms

7. Warranties and Guarantees

7.1 Service Warranty

We provide a 30-day warranty on labor for all services, excluding:

• Issues caused by client modification or interference
• Problems with third-party software or hardware
• New issues unrelated to the original service

7.2 Hardware Warranty

Hardware components are covered by manufacturer warranties. We will assist with warranty claims but are not responsible for manufacturer defects.

7.3 Limitation of Liability

To the maximum extent permitted by Australian law:

• Our total liability is limited to the amount paid for the specific service
• We are not liable for indirect, consequential, or incidental damages
• We are not liable for data loss - clients are responsible for backups

8. Intellectual Property

All intellectual property rights in our services, website, and materials remain our property. You may not:

• Copy, modify, or distribute our proprietary materials
• Reverse engineer our solutions or methodologies
• Use our branding without written permission

9. Confidentiality

We agree to maintain the confidentiality of your business information. You agree to:

• Keep our pricing and business methods confidential
• Not solicit our employees or contractors
• Respect our proprietary processes and knowledge

10. Website Use Terms

10.1 Acceptable Use

You agree not to use our website to:

• Transmit malicious code or spam
• Attempt unauthorized access to our systems
• Engage in fraudulent or illegal activities
• Impersonate another person or entity

10.2 Content Accuracy

While we strive for accuracy, we do not warrant that website content is error-free or up-to-date.

10.3 Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or practices.

11. Dispute Resolution

11.1 Informal Resolution

We prefer to resolve disputes informally. Please contact us first with any concerns.

11.2 Formal Process

If informal resolution fails, disputes will be resolved through:

1. Mediation in Hobart, Tasmania
2. If mediation fails, binding arbitration
3. As a last resort, legal proceedings in Tasmanian courts

12. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters
• Government actions
• Utility failures
• Pandemics or health emergencies

13. Changes to Terms

We may update these Terms of Service at any time. Continued use of our services constitutes acceptance of updated terms.

14. Governing Law

These Terms are governed by the laws of Tasmania, Australia. Any disputes are subject to the exclusive jurisdiction of Tasmanian courts.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect.

16. Entire Agreement

These Terms, together with any service-specific agreements, constitute the entire agreement between us regarding our services.