Service Details
Comprehensive breakdown of our professional IT services with transparent pricing and clear deliverables.
Professional Network & WiFi Setup
Service Overview
Your network is the backbone of your digital life. Whether at home or in the office, slow WiFi, dead zones, and security vulnerabilities can ruin productivity. We provide end‑to‑end network setup, optimisation, and security hardening to give you fast, reliable, and safe connectivity.
Common Issues We Fix:
- Slow or unreliable WiFi connections
- Dead zones in your home or office
- Network security concerns (open ports, outdated firmware)
- Multiple device connectivity problems
- NBN / FTTP / FTTN configuration issues
What's Included
Router & Modem Configuration
Optimise your NBN modem/router settings for maximum speed and stability. We update firmware, set proper channel widths, and enable QoS for priority devices.
Security Hardening
Configure WPA3 encryption, disable WPS, set up a guest network with isolation, and implement firewall rules to block unauthorised access.
WiFi Coverage Analysis
We use professional tools to map signal strength, identify dead zones, and recommend optimal access point placement – including mesh systems if needed.
Performance Testing
Run multiple speed tests, latency checks, and packet loss analysis to ensure you're getting the speeds you pay for.
Guest Network & Parental Controls
Set up separate guest networks with bandwidth limits and schedule‑based parental controls for family safety.
Remote Monitoring Setup
Optional remote monitoring to alert you of outages or suspicious activity – perfect for small business owners.
Why Choose Our Network Service?
Maximise Your Internet Plan
Many routers ship with conservative settings. We unlock full potential – you get the speed you actually pay for.
Protection Against Hackers
We close common security holes, disable remote admin, and set up automatic security updates.
Whole Home Coverage
No more WiFi dead zones – we design your network so every corner of your home/office is covered.
Ongoing Support
If something changes (new ISP, new devices), we're here to help. One month follow‑up included.
Pricing Packages
Basic Setup
- Router/modem configuration
- Wireless network setup
- Basic security (WPA2, SSID change)
- Speed test & optimization
Premium Setup
- Everything in Basic, plus:
- Mesh network setup (if needed)
- Advanced security (WPA3, firewall rules)
- Guest network & parental controls
- Device prioritization (QoS)
- WiFi coverage heatmap analysis
Business Setup
- Everything in Premium, plus:
- VLAN configuration (separate staff/IoT/guest)
- Business‑grade security (IPS/IDS)
- Network monitoring & alerts
- Multiple access points with controller
- 24/7 priority support for 30 days
System Tune‑Ups & Repair
Service Overview
Is your computer running slow, crashing, or infected? We diagnose and fix software and OS issues to restore peak performance. Our tune‑up process targets the root cause, not just symptoms.
Common Issues We Fix:
- Slow boot times and sluggish performance
- Virus, malware, or ransomware infections
- Blue screen (BSOD) errors
- Computer freezes or won't start
- Driver conflicts and update failures
What's Included
Full Diagnostic Scan
We run 10+ diagnostic tools to identify hardware/software issues, overheating, disk errors, and memory problems.
Virus & Malware Removal
Thorough scanning and removal of all malicious software using multiple engines (including offline scans if needed).
Performance Optimization
Remove bloatware, disable unnecessary startup items, adjust visual effects for speed, and tweak power settings.
Disk Cleanup & Defrag
Free up GBs of space, clean temporary files, and defragment HDDs (or TRIM for SSDs).
Driver & OS Updates
Update all critical drivers and install the latest Windows/macOS patches to close security gaps.
Post‑Repair Report
You'll receive a written summary of what was found, what was fixed, and tips to keep your PC running smoothly.
Why Trust Us With Your PC?
Fast Turnaround
Most repairs completed within 24 hours. Remote repairs often same day.
No Fix, No Fee
If we can't fix the problem, you don't pay for the diagnostic (parts excluded).
Privacy First
We never browse your personal files. All work is transparent and with your consent.
30‑Day Warranty
If the same issue recurs within 30 days, we fix it for free.
Pricing Packages
Basic Tune‑Up
- Virus/malware scan & removal
- Disk cleanup & defrag
- Startup program management
- Critical OS updates
Complete Repair
- Everything in Basic, plus:
- Full hardware diagnostics
- Driver updates & fixes
- Operating system repair (no data loss)
- Browser & email optimisation
- 30‑day follow‑up support
Emergency Fix
- Priority same‑day/next‑day service
- All Complete Repair inclusions
- After‑hours availability
- Express turnaround
Hardware Repair
Service Overview
Physical damage or component failure? We diagnose and repair laptops, desktops, and peripherals. From dead screens to liquid spills, we give your hardware a second life.
Common Hardware Fixes:
- Cracked laptop screens / broken hinges
- Dead power supply or motherboard failure
- Overheating / fan noise
- Keyboard or trackpad not working
- RAM, SSD, or HDD upgrades/replacement
What's Included
Comprehensive Diagnostics
We test each component (CPU, RAM, storage, GPU, motherboard) to pinpoint the fault.
Component Replacement
We source high‑quality replacement parts (OEM or equivalent) and install them professionally.
Thermal Management
Clean dust, replace thermal paste, and ensure fans are working to prevent overheating.
90‑Day Warranty
All hardware repairs come with a 90‑day warranty on labour and parts (unless user damage).
Data Preservation
We take special care to preserve your data during repairs. If data recovery is needed, we offer that service separately.
Post‑Repair Testing
After repair, we stress‑test the system to ensure stability and full functionality.
Why Choose Our Hardware Service?
Quick Turnaround
Most hardware repairs completed within 48 hours. We keep common parts in stock.
Cost‑Effective
We charge fair labour rates and source parts at competitive prices – often cheaper than manufacturer repair centres.
Pickup & Delivery Option
In the Greater Hobart area, we can pick up your device, repair it, and return it.
No Fix, No Fee
If we can't repair the device, you pay nothing for the diagnostic (parts not applicable).
Pricing Packages
Diagnostic Only
- Full hardware diagnostic report
- Recommendation & quote for repair
- Fee waived if you proceed with repair
Standard Repair
- Diagnostic included
- Single component replacement (RAM, HDD, fan, etc.)
- 90‑day warranty
Complex Repair
- Motherboard repair/replacement
- Screen replacement
- Liquid damage cleanup
- Multiple component replacement
Data Backup & Protection
Service Overview
Data loss is devastating – whether from hardware failure, ransomware, or accidental deletion. We design and implement robust backup solutions following the 3‑2‑1 rule (3 copies, 2 media types, 1 offsite). Sleep better knowing your files are safe.
What's Included
Cloud Backup Setup
We configure automated backups to Google Drive, OneDrive, Backblaze, or your preferred cloud provider.
Local Backup (External Drive / NAS)
Set up scheduled backups to an external drive or network‑attached storage (NAS) for fast restores.
Encrypted Backups
All backups are encrypted before transmission – even the provider can't read your data.
Versioning & Retention
Keep multiple versions of files (e.g., 30‑day history) to recover from accidental changes or ransomware.
Restore Testing
We verify that backups are actually restorable – a critical step most people skip.
Monitoring & Alerts
Optional ongoing monitoring to alert you if backups fail.
Why Backup with Us?
Ransomware Protection
Immutable backups and versioning mean ransomware can't encrypt your backup history.
Automated & Hands‑Off
Once set up, backups run automatically. You don't have to remember a thing.
Cost‑Effective
We help you choose the most affordable storage plan that meets your needs – cloud storage can be as low as a few dollars per month.
Basic Backup
- External drive backup setup
- Automated backup schedule
- Essential files & documents
- Basic restore testing
Cloud + Local
- Everything in Basic, plus:
- Cloud backup setup (includes first month of storage)
- 3‑2‑1 backup strategy
- Encrypted backups
- 30‑day version history
Business Continuity
- Everything in Cloud + Local, plus:
- Disaster recovery plan document
- Business‑critical data prioritisation
- Offsite NAS or secondary cloud
- Monthly backup verification
- 24/7 monitoring & alerts
Custom PC Assembly
Service Overview
Pre‑built computers often cut corners on power supplies, cooling, and upgradeability. We build custom PCs tailored to your exact needs – gaming, video editing, programming, or general office work – using high‑quality components.
What's Included
Component Consultation
We help you choose compatible parts within your budget – or you can provide your own list for us to check.
Professional Assembly
Careful, static‑safe assembly with cable management, proper thermal paste application, and airflow optimisation.
OS & Driver Installation
Install Windows/Linux, all necessary drivers, and basic software (browser, media player, etc.).
Stress Testing & Benchmarking
We run extended stress tests to ensure stability under load and provide benchmark results for your records.
Thermal Optimisation
We configure fan curves and ensure temperatures stay within safe limits even under heavy workloads.
Build Documentation
You receive a detailed spec sheet, warranty information for each component, and BIOS settings backup.
Better Performance Per Dollar
A custom build often outperforms a pre‑built at the same price point because you're not paying for brand overhead.
Upgrade Friendly
We build with standard, upgradeable components – no proprietary parts that lock you in.
Quiet & Cool
Proper cooling and quality fans mean your PC stays quiet even under load.
Basic Assembly
- Assembly & cable management
- Basic OS installation (Windows/Linux)
- Driver updates
- 24‑hour burn‑in test
Complete Build
- Everything in Basic, plus:
- Component selection advice (if needed)
- Advanced cable management & RGB setup
- Full software suite installation
- Performance optimisation & overclocking (if desired)
- 48‑hour stress test with report
Premium / Water Cooling
- Everything in Complete, plus:
- Custom water cooling loop
- Professional overclocking & benchmarking
- Noise optimisation
- Priority support for 1 year
Remote Troubleshooting
Service Overview
Get instant help without waiting for a technician to travel to you. Using secure remote access tools, we can fix most software issues, configure settings, and provide guidance from anywhere in Australia.
What We Can Fix Remotely:
- Software glitches & application errors
- Email setup (Outlook, Thunderbird, etc.)
- Printer & peripheral configuration
- Virus/malware scanning & removal
- Windows/macOS updates & driver fixes
What's Included
Secure, Encrypted Connection
We use enterprise‑grade remote tools (TeamViewer, AnyDesk, or native RDP) with end‑to‑end encryption.
Full Transparency
You see everything we do on your screen. You can stop the session at any time.
Step‑by‑Step Explanation
We explain what's wrong and how we're fixing it – no jargon, no mystery.
Session Recording (Optional)
We can provide a recording of the session for your records.
Security & Privacy
Encrypted Connection
All remote sessions use 256‑bit AES encryption.
Permission Only
We never connect without your explicit approval.
No Data Retention
We don't store any of your files or session data after the call.
Verified Identity
We'll always confirm our identity before connecting.
30‑Minute Session
- Single issue resolution
- Quick fixes (email, printer, software)
- Secure remote connection
1‑Hour Session
- Complex issues or multiple problems
- Software installation & configuration
- System optimisation & cleanup
- Best value
Monthly Retainer
- Up to 3 hours remote support per month
- Priority response (within 2 hours)
- Monthly system health check
- Email & chat support included
- Perfect for small businesses
Service Comparison
| Service | Starting Price | Time Required | Best For | Action |
|---|---|---|---|---|
| Network & WiFi Setup | $150 | 2-4 hours | Homes & Small Offices | Call Now |
| System Repair | $120 | 1-3 hours | Slow Computers & Viruses | Call Now |
| Hardware Repair | $100 | 2-5 hours | Broken Components | Call Now |
| Data Backup | $180 | 2-5 hours | Data Protection | Call Now |
| PC Assembly | $200 | 3-6 hours | Custom Computers | Call Now |
| Remote Support | $60 | 30min-2 hours | Quick Software Fixes | Call Now |
Need Immediate Assistance?
Contact us directly for fast support