Frequently Asked Questions

We provide comprehensive IT support including remote assistance nationwide, on-site services in Greater Hobart, network setup and configuration, computer repair and maintenance, cybersecurity solutions, and custom PC building. Contact us to discuss your specific needs.

Yes! We offer remote IT support to clients across Australia. Using secure remote access tools, we can troubleshoot and resolve many issues without needing to visit your location. Remote support is often faster and more cost-effective.

Our standard response time is within 2-4 hours of your support request. For critical issues, we offer priority support with faster response times. Contact us to discuss your specific requirements.

We offer extended hours support for critical issues. Our standard support hours are Monday-Friday, 9am-5pm. Contact us to discuss availability for after-hours emergency support.

We offer flexible pricing options including hourly rates for on-demand support, monthly retainer packages for ongoing support, and fixed pricing for specific projects. Each option is customized to your business needs. Contact us for a personalized quote.

Yes! Our monthly retainer packages provide excellent value with significant savings compared to hourly rates. You also get priority support and scheduled maintenance. We'll work with you to create a package that fits your budget.

For on-demand support, there's no minimum commitment. For retainer packages, we typically offer flexible terms. Contact us to discuss arrangements that work for your situation.

We accept bank transfers, credit cards, and invoice-based payment terms for business accounts. We also offer flexible payment arrangements. Contact our team for more details.

Security is our priority. We use industry-standard encrypted remote access tools, require multi-factor authentication, and never access systems without explicit permission. All sessions are logged and auditable for compliance.

We take data privacy very seriously. All client information is treated as confidential, encrypted, and protected under our privacy policy. We comply with Australian data protection standards and industry regulations.

Yes! We conduct comprehensive network security assessments to identify vulnerabilities and recommend improvements. These audits help you strengthen your cybersecurity posture and protect against threats.

We support Windows, macOS, and Linux systems for desktops and servers. We also assist with mobile device management and cloud platform support. If you have specific requirements, contact us to confirm compatibility.

It's easy! Simply contact us through our website, call us, or email. We'll schedule a consultation to understand your IT needs and discuss how we can help. There's no obligation.

Network setup time depends on the complexity and size of your network. Small networks might take a day, while larger systems could take several days. We'll provide a timeline during the planning phase.

Yes! We offer a free initial consultation to assess your IT needs and discuss potential solutions. This helps you understand our approach and determine if we're the right fit for your business.

Absolutely! We help businesses develop comprehensive IT strategies aligned with their goals. From infrastructure planning to technology selection, we provide strategic guidance to support your growth.